Contact Us :: First Independent Bank

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24-hour Phone Access to specific account information please call our Customer Information Line:

360.699.4200 or toll free at 888.341.BANK (2265).

Talk with a Live Client Service Specialist:

360.699.4293 Client Service Specialists are available during the following hours.

Monday – Friday: 8:00 a.m. – 7:00 p.m.
Saturday: 8:00 a.m. to 3:00 p.m.
Sunday: Closed

Open on the following holidays: 8:00 a.m. – 5:00 p.m.
Martin Luther King Day
Presidents Day
Columbus Day
Veterans Day

Send a Secure Bank Mail Message
Login to Internet Banking in order to send a secure message regarding specific account information.

Lost or Stolen Cards
To report lost/stolen credit cards outside of the above hours, call 800.558.3424
To report lost/stolen debit cards outside of the above hours, call 800.554.8969

Email Us
info@firstindy.com

Write Us
PO Box 8904
Vancouver, WA 98668-8904

ATM, Debit Card or Electronic Transfer Disputes:
To dispute an ATM card or debit card transaction, or an electronic transfer, please print this form, complete the information and

Return it to:
First Independent Bank
Attn: Bank Operations
PO Box 8904
Vancouver, WA 98668
or visit your nearest branch to obtain or drop off the form. Click here to locate branch.

Please contact the merchant prior to completing the dispute form. Generally, it's faster and simpler for you to attempt to resolve the question with the merchant before going through the dispute process with First Independent.

Emails sent through this page are not sent via secure mail. Please do not include account numbers or other specific account information.

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Comment or Question (Remember, please do not include account numbers or other account information.) Please provide as much detail as you can regarding your question or concern. For system problems, it helps us to know what specific error messages (including error codes) you see, as well as the date and time when the problem occurred.

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Do not carry your Social Security card in your wallet. Avoid carrying cards that display your SSN — notably health insurance cards, unless needed to receive care. Never give your SSN, credit card number, or other personal data by phone unless you have an existing relationship with the business or agency AND you initiated the call using a verified phone number. Always verify the other party's authenticity.